The Problem
Paladin is committed to providing unsurpassed products and service to its customers. As part of the effort to honor this commitment, management is diligent in examining every facet of the organization, looking for ways to improve results through intelligent streamlining and automation. When management evaluated the company's AP invoice approval processes, it found the system was inefficient, prone to error and lacking in control. The process included emailing invoices to users for approvals and storing images on shared drives upon approval. Immediately, a plan was put in place to evaluate solution alternatives and make improvements.
The Solution
After thoroughly evaluating the problem and weighing the advantages and disadvantages of various potential remedies, Paladin selected the FileBound AP Solution to correct their system's shortcomings. FileBound provided:
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An end-to-end integrated solution that saved money on upfront licensing fees and reduced the time and cost of implementation
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An intuitive workflow design which allowed business users to design and manage their own processes without IT involvement
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OCR coupled with templating, which automated the processing of invoices that originated as paper, faxes or email attachments
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Automatic importing and processing of invoices, which improved throughput, quality and process control
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Workflows that can be designed once and repurposed across business units, allowing greater consistency and reduced time for implementation and adoption.
The Result
Paladin could not be happier with the outcome and improvement in AP processing. The company has improved turnaround times on invoice approvals by 50 percent and seen a return on their investment in less than one year. Management is pleased that the system allows over 90 percent of configuration and ongoing management to be handled without IT assistance. Furthermore, because the system is licensed with unlimited users, Paladin has seen broad adoption with quick expansion to all 12 sites for AP, and there is a roadmap for automation of HR, Purchasing and Contract Management that is expected to be implemented within 18 months.